Judimpo is committed to protecting the personal data of every player. This Privacy Policy explains what information we collect, how we use it, who we may share it with, and what rights you have as a Malaysian user of our platform.
We believe you should know exactly what happens to your data. These six principles sum up our approach to privacy at Judimpo.
This Privacy Policy ("Policy") sets out how Judimpo ("we", "us", "our", or "the Platform") collects, processes, stores, discloses, and otherwise handles the personal data of individuals ("you", "your", or "the Player") who access or use the Judimpo website at judimpo.cam and all associated services, applications, and tools.
Judimpo respects the privacy of every player and is committed to handling personal data in a responsible, transparent, and lawful manner. We recognise that players entrust us with sensitive personal and financial information when they register an account and transact on our platform, and we take that responsibility seriously.
By registering an account on the Judimpo platform or by continuing to use the platform after this Policy has been published or updated, you acknowledge that you have read and understood the practices described herein and consent to the processing of your personal data as set out in this Policy.
For the purposes of this Policy, the following definitions apply:
The categories of personal data we collect from players vary depending on the stage of the player relationship and the nature of the interaction with the Platform. The following table summarises the primary categories of data we collect:
| Category | Examples | Purpose |
|---|---|---|
| Identity Data | Full name, date of birth, MyKad number or passport number, nationality | Account registration, KYC verification, age verification |
| Contact Data | Email address, mobile phone number, residential address | Account communication, support, transaction notifications |
| Financial Data | Bank account details, e-wallet identifiers (Touch 'n Go, Boost, GrabPay), DuitNow / FPX reference data, cryptocurrency wallet addresses, transaction history | Processing deposits and withdrawals, fraud prevention, AML compliance |
| KYC Documents | Scanned or photographed identity documents, proof of address, selfie images | Identity verification, regulatory compliance |
| Technical Data | IP address, device type, browser type and version, operating system, session timestamps, login history | Platform security, fraud detection, service improvement |
| Usage Data | Game history, betting activity, session duration, pages visited, features used | Service personalisation, responsible gambling monitoring, analytics |
| Communications Data | Support chat transcripts, email correspondence, complaint records | Customer service quality, dispute resolution |
We do not intentionally collect any special categories of sensitive personal data (such as health information, religious beliefs, or political opinions) unless strictly required for regulatory compliance purposes and only with your explicit consent.
We collect personal data through the following means:
Judimpo processes the personal data it collects for the following purposes:
We process your personal data on one or more of the following legal bases, depending on the nature of the processing activity:
Judimpo does not sell, rent, or otherwise transfer your personal data to third parties for their own commercial purposes. We may, however, share your personal data with the following categories of recipients in the circumstances described:
We retain personal data for as long as is necessary to fulfil the purposes for which it was collected, to comply with our legal and regulatory obligations, to resolve disputes, and to enforce our contractual agreements.
As a general principle, player account data — including identity, financial, and transaction records — is retained for a minimum of five (5) years following account closure or the date of the last transaction, in line with standard anti-money laundering and regulatory record-keeping requirements.
Where data is no longer required for the purposes for which it was collected and there is no legal obligation to retain it, we will securely delete or anonymise that data in accordance with our internal data lifecycle procedures. Anonymised and aggregated data that cannot be used to identify any individual may be retained indefinitely for analytical and statistical purposes.
The security of your personal data is a priority for Judimpo. We implement a comprehensive range of technical and organisational security measures to protect your data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:
While we employ industry-standard security practices, no method of electronic transmission or data storage is entirely immune to risk. In the unlikely event of a data breach that may affect your rights and freedoms, we will notify relevant authorities and affected players in accordance with applicable obligations and without undue delay.
The Judimpo Platform uses cookies and similar tracking technologies to enhance your browsing experience, maintain session state, analyse platform usage, and support security and fraud detection functions. The categories of cookies we use include:
You may manage your cookie preferences through your browser settings. Please note that disabling strictly necessary cookies may prevent certain features of the Platform from functioning correctly. Continued use of the Platform following acceptance of these cookie practices constitutes consent to our cookie use as described herein.
Subject to applicable law and our legitimate regulatory obligations, you have the following rights in relation to your personal data held by Judimpo:
To exercise any of these rights, please contact our support team via live chat or by email at [email protected]. We will respond to your request within a reasonable timeframe, and in any event no later than thirty (30) days from receipt, unless the complexity of the request necessitates an extension, of which we will notify you.
The Judimpo Platform is strictly intended for individuals who are at least twenty-one (21) years of age. We do not knowingly collect, process, or retain personal data from individuals under the age of 21. Age verification is a mandatory component of our KYC process, and any account found to belong to a person under 21 will be immediately closed.
If you believe that we have inadvertently collected personal data from an individual under the age of 21, please contact us immediately at [email protected] so that we can take appropriate steps to delete the relevant data.
The Judimpo Platform integrates with a number of third-party services necessary to deliver our offering — including game providers, live dealer studio operators, payment gateways, and KYC verification services. While we carefully select our partners and require them to maintain appropriate data protection standards, we are not responsible for the privacy practices of third-party services beyond our direct control.
Where third-party services process your data as data processors acting on our behalf, they do so under binding data processing agreements that restrict them to processing data solely in accordance with our instructions and for no other purpose. We do not permit third-party partners to use your personal data for their own independent marketing purposes.
In the course of operating the Judimpo Platform and delivering our services to Malaysian players, personal data may be transferred to and processed in jurisdictions outside of Malaysia. Such transfers may occur when we use cloud hosting infrastructure, engage payment processors, or work with KYC service providers who operate internationally.
Where personal data is transferred outside Malaysia, we take appropriate steps to ensure that the receiving party provides an adequate level of data protection. This may involve executing standard contractual clauses, ensuring the recipient operates in a jurisdiction recognised as providing adequate protection, or implementing other appropriate safeguards as required.
By registering an account and using the Judimpo Platform, you acknowledge and consent to the international transfer of your personal data as described in this Policy, subject to the protections outlined herein.
Judimpo reserves the right to amend, update, or replace this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory guidance. The date of the most recent revision is displayed at the top of this page.
Where a proposed change is material — meaning it significantly alters the way in which we collect or use your personal data — we will provide advance notice to registered players via email to the address registered on their account, or via a prominent in-platform notification, prior to the change taking effect.
We encourage you to review this Policy periodically to stay informed about how we are protecting your information. Your continued use of the Platform following the publication of any updated version of this Policy constitutes your acceptance of the changes described therein.
If you have any questions, concerns, or requests relating to this Privacy Policy or the way Judimpo handles your personal data, please contact us through any of the following channels:
Our support team is available around the clock, including all Malaysian public holidays, and is experienced in handling data protection queries. We will acknowledge receipt of your request promptly and provide a substantive response within the timeframes set out in Section 11 above.
For matters relating specifically to responsible gambling — including requests to set deposit limits or apply for self-exclusion — please visit our Responsible Gambling page for dedicated guidance and resources.
Play with confidence knowing that Judimpo handles your personal data with care. Questions about your account or our data practices? Our team is here 24/7.
🔞 For players aged 21 and above only. Please gamble responsibly.